Shipping Policy
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ORDER CANCELLATION:
- Orders cannot be cancelled once dispatched. All orders are typically dispatched within 24 hours from the time the order is placed. Once the order has been dispatched, you will receive a tracking number to track your order.
- Any cancelled orders will be refunded minus any processing fees incurred. Please allow for up to 45 days for the refund transfer to be completed.
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SHIPPING DETAILS:
- BOMO Swim will not deal with any OFAC (Office of Foreign Assets Control) sanctioned countries in accordance with the laws of the United Arab Emirates.
- By placing an order through the website, you agree to the terms and conditions contained herein.
- All domestic and international orders will be delivered through a courier and will require a signature.
- We ship globally through the DHL courier service; any location exclusions are subject to DHL network coverage.
- Multiple bookings/orders/shipments may result in multiple postings to the cardholder’s monthly statement.
- Delivery working days are Monday to Saturday.
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SHIPPING TIMES:
Note: All shipping times are an estimate and not guaranteed. Actual delivery times are the sole responsibility of the courier and may vary.
Delivery cut-off times:- Next working day delivery - 2.00 PM
- Same working day delivery - 12.00 PM (only applicable within Dubai, excluding designated remote area delivery locations).
- UAE: Next working day delivery for all orders placed before 2pm UAE Time, orders placed after 2pm will be dispatched the following working day.
- Remote area delivery: 2-5 working days
- GCC and International: 2-5 working days, depending on your delivery location (excluding weekends, public holidays, and customs clearance).
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SHIPPING FEES:
Delivery location
Details
Fee
UAE
Next working day delivery for all UAE orders
Free
Remote area delivery in the UAE is subject to an additional fee for each shipment (please note delivery and return are individual shipments)
AED20
Same working day delivery (in Dubai only)
AED40
Refund shipping
AED40
Exchange fees
AED40
INTERNATIONAL*
(Express shipping from the UAE to the world - Shipped through DHL)
GCC
Express shipping fee
AED75
UK & ASIA
Express shipping fee
GBP 20/AED90
EUROPE
Express shipping fee
EUR 25/AED90
USA
Express shipping fee
USD 25/AED110
Australia
Express shipping fee
AUD 40/AED100
Rest of World
Express shipping fee
USD 35/AED130
*All shipping fees in currencies other than AED are for illustrative purposes only, the actual amounts will be charged at the most recent exchange rate at the time of purchase.
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CUSTOMS, DUTIES, TAXES, LEVIES, AND OTHER IMPORT FEES
- Customs duties, taxes, and other fees (“Import Fees”) may be charged by customs or the applicable authorities in your delivery country.
- Orders are shipped on a Delivery Duty Unpaid (DDU) basis and the customer is solely responsible for the payment of any and all applicable Import Fees. BOMO Swim does not pay any Import Fees of any kind, in whole or in part, on behalf of the customer.
- Due to the differences between import legislation globally, we are unable to advise in this regard. Please check with the relevant customs authorities and agencies in your delivery location for additional information.
- In the event the customer refuses to accept the delivery or to pay for the applicable Import Fees and the order is returned to us, we will issue a refund to the customer, to the original payment method. The refund will be issued minus: i) all delivery fees, and ii) 30% of the cost of goods, as a handling fee. This is subject to BOMO Swim’s recovery of the goods from DHL. If we do not recover the goods from DHL no refund will be issued.
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KEY COURIER AND DELIVERY INFORMATION
- All orders are fulfilled through a courier and require a signature upon delivery. BOMO Swim is not responsible for undelivered, lost, or delayed packages/orders. In the first instance please contact the relevant courier company directly, using your tracking number.
- Please ensure you provide the correct contact details to avoid any delays with the delivery of your products.
- We reserve the right to charge shipping and any other fees incurred for any orders that cannot be fulfilled due to incorrect information being provided by the customer.
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QUERIES
For any queries or additional information please contact info@bomoswim.com